Refund policy

Return & Refund Policy

Last updated: August 2026

At Waviko, your satisfaction comes first. If you're not completely happy with your order, we're here to make it right. We offer a 30-day money-back guarantee from the day your order is delivered.

30-Day Satisfaction Guarantee

You have 30 days from the delivery date to request a return or refund. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

How to Start a Return

Starting a return is simple:

  1. Email our support team at itswaviko@gmail.com with your order number and a short description of the issue.
  2. We'll reply within 24 hours with return instructions and the return address.
  3. Ship the item back, and once we receive it we'll process your refund or replacement right away.

Please do not send items back before contacting us — returns sent without prior approval cannot be processed.

Refunds

Once your return is received and inspected, we'll email you to confirm. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the funds to appear.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or you received the wrong product, we've got you covered. Just email us at itswaviko@gmail.com within 30 days with a photo of the issue, and we'll send a free replacement or a full refund — in most cases, with no need to return the item.

Return Shipping

For standard returns (change of mind), customers are responsible for return shipping costs. For damaged, defective, or incorrect items, Waviko covers all return costs.

Non-Returnable Items

Items that have been used, washed, or damaged after delivery, as well as any item returned without prior approval, are not eligible for a refund.

Order Cancellations

Need to cancel? Contact us within 12 hours of placing your order and we'll cancel it for a full refund before it ships. After that window, your order may already be on its way and can be handled through our standard return process.

Need Help?

Our team is always happy to help. Reach us anytime at itswaviko@gmail.com and we'll get back to you within 24 hours.

Waviko · Carrer de José María Haro 61, 46022 Valencia, Spain